Sales Lead
A customer asked me to backdate a contract to land their purchase in the previous quarter for their internal accounting. Doing it would close my own quarter cleanly and they were a major account. I told them no, in writing, and offered to start the new contract immediately with a one-month bridge that would close cleanly in the current quarter. They were unhappy for about a day. They signed the bridge. My quarter came in under target. My VP asked why I had not closed the original deal and I told him exactly what had happened. He backed me. Six months later that customer expanded with us and the relationship was stronger because they knew where my line was. The hard part was not the decision. It was telling my VP I had missed a number for a reason he would have to defend up the chain. He did defend it.